Price: $126.65 - $107.38
(as of Mar 06, 2025 23:56:03 UTC – Details)
Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Publisher : Pearson; 2nd edition (January 6, 2012)
Language : English
Paperback : 384 pages
ISBN-10 : 0132741059
ISBN-13 : 978-0132741057
Item Weight : 1.6 pounds
Dimensions : 8.05 x 1.4 x 9.95 inches
Customers say
Customers find the book provides useful information for classroom instruction. They find it easy to read and understand, with interesting articles from other sources. The book is recommended for business and management students.
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